1. Subscription Cancellation
You may cancel your JobVivi subscription at any time. There are no cancellation fees or early termination penalties.
1.1 How to Cancel
To cancel your subscription, navigate to Settings → Subscription within your JobVivi account and follow the cancellation steps. You may also contact us at billing@jobvivi.com and we will process the cancellation on your behalf within 1 business day.
1.2 Access After Cancellation
When you cancel, your subscription remains active through the end of your current paid billing period. You will continue to have full access to the features included in your plan until that date. After the billing period ends, your account moves to a limited state.
1.3 Data After Cancellation
Your data is kept after cancellation so you can export it or resubscribe and pick up where you left off. It is permanently deleted only when you ask us to delete your account. We recommend exporting your data from Settings → Data Import & Export before you cancel.
2. Refund Eligibility
This is consistent with standard SaaS subscription practices. Because the Service is immediately available upon purchase and you retain access through the end of your billing period, no pro-rated refunds are issued for partial months.
2.1 Exceptions — When Refunds May Be Issued
We will consider refund requests in the following limited circumstances:
- Billing errors: If you were charged an incorrect amount due to a billing error on our part, we will issue a full refund of the overcharged amount.
- Duplicate charges: If you were charged more than once for the same billing period, we will refund the duplicate charge promptly.
- Extended service outage: If a verified outage caused the Service to be unavailable for more than 72 consecutive hours in a given billing period, you may be eligible for a pro-rated credit for the downtime period.
- Newly subscribed users: If you subscribed to a paid plan within the last 48 hours and have not actively used the Service, you may contact us to request a full refund. This is evaluated on a case-by-case basis.
To request a refund under one of these exceptions, contact billing@jobvivi.com with your account email and a description of the issue. We will respond within 3 business days.
3. Free Trial
JobVivi may offer a free trial period for new accounts. During the free trial:
- No payment method is required to start the trial, and you will not be charged;
- Your trial does not convert to a paid plan automatically. When it ends, your account moves to a limited state until you choose a plan;
- You are charged only after you choose a paid plan and enter a payment method.
Free trial periods are available to new accounts only and may not be combined with other promotions.
4. Plan Downgrade
You may downgrade your subscription to a lower-tier plan at any time. Downgrades take effect at the start of your next billing period. You will not receive a refund for the difference in price between your current plan and the lower-tier plan for the remaining days in the current billing period.
Downgrading may result in the loss of access to features included in your current plan. Please review the features associated with each plan before downgrading.
5. Plan Upgrades
When you upgrade to a higher-tier plan, the new plan takes effect immediately. You will be charged a pro-rated amount for the remainder of the current billing period based on the difference between your old plan and the new plan. Your next renewal will be at the full price of the new plan.
6. Account Deletion vs. Cancellation
Canceling your subscription and deleting your account are two separate actions:
- Cancellation stops future billing and removes access to paid features at the end of the billing period. Your account and data are kept until you ask us to delete them.
- Account deletion permanently removes your account and all associated data. This action is irreversible. To request account deletion, contact support@jobvivi.com.
7. Chargebacks & Payment Disputes
If you believe a charge is incorrect, please contact us at billing@jobvivi.com before initiating a chargeback with your bank or payment provider. We are committed to resolving billing issues quickly and fairly.
Initiating a chargeback without first contacting us may result in suspension of your account while the dispute is reviewed. Fraudulent chargebacks may result in permanent account termination.
8. Contact Us
For billing questions, refund requests, or cancellation assistance, contact us:
JobVivi — Billing Support (Vivi Ventures LLC)
30 N Gould St, Ste N, Sheridan, WY 82801
We respond to billing inquiries within 1–3 business days.