New: dedicated SMS numbers for your business

Starting today you can give your business its own dedicated texting number in JobVivi. Every appointment confirmation, on-my-way text, invoice notification, and two-way conversation with your customers comes from one consistent number — yours.

Why a number is a brand asset

Text is where field service communication actually happens now. Confirmations get read in minutes, on-my-way texts kill the "where are you?" call, and customers who won't answer a phone call will answer a text in the same hour.

But there's a difference between texting customers and your business having a number. When your messages come from a dedicated number, customers save it as "GreenLine Lawn Care." Your name is on the lock screen. Replies land back in your JobVivi inbox attached to the right customer thread. Six months later, when they want the fall cleanup, they text the number in their contacts — and that inbound message is already in your system, next to their whole history.

That's the quiet upgrade: your texting stops being messages from somewhere and becomes a channel your customers own a piece of.

What it costs, and why it costs anything

The dedicated number is $5/month, flat. We'd have liked to make it free; carriers charge for numbers, so we pass the cost through at cost. It is, characteristically, the second add-on in the entire product (the other is nothing — this is the list).

Everything around it is included in your plan: the unified inbox, group messaging, automated confirmations and reminders, read receipts, and the compliance machinery below.

The compliance part, handled

Business texting in the US comes with real rules — carrier registration, opt-in consent, opt-out honoring. Getting them wrong doesn't just risk fines; carriers will silently drop your messages, and you'll be the last to know.

JobVivi handles this end to end. Customer opt-ins are recorded with timestamp and method. STOP, HELP, and re-subscribe keywords work automatically and are enforced at the platform level — a customer who opts out cannot be texted from your account until they opt back in, which protects you from the well-meaning mistake as much as the careless one. Messages ride Twilio's enterprise network, the same infrastructure the big platforms use.

You get the professional texting channel; the regulatory homework comes pre-done.

Setting it up

Head to Settings and choose your number — local to your area code, so the caller ID feels like a neighbor, not a call center. Provisioning is quick, and your existing message history and automations carry over; they simply start sending from the new number.

One suggestion once it's live: put the number on your invoices and your trucks with three words — "Text us anytime." Watch what fraction of your scheduling quietly migrates to the channel where nobody's on hold.